Multiple service providers, parent and childService Coordination

View Other Topics

Service coordination is a critical part of the early intervention system. To support the important work of service coordinators in Virginia, resources, information, and training opportunities related to providing service coordination will be posted here.

For more information about Virginia’s service coordination training program and to register for upcoming trainings, visit the Kaleidoscope: New Perspectives in Service Coordination page.

Click the tabs below to review the resources.

Available Resources



Virginia Specific Information

 

Infant & Toddler Connection of VA – Core Competencies

Virginia's comprehensive system of personnel development includes mechanisms to assure a basic level of competency for initial early intervention certification as well as continued development of expertise through the certification requirements and trainings offered under the auspices or approved by of the Infant & Toddler Connection of Virginia.
 
All early intervention practitioners are required to meet Core Competencies 1.0 through 9.4 in order to provide supports and services to children and families.
 
In addition to meeting Competencies 1.0-9.4, service coordinators are required to meet competencies 10.0-10.7.


Service Coordinator Responsibilities
Infant & Toddler Connection of VA

This document outlines the specific service coordinator responsibilities listed in the VA Practice Manual for each step in the early intervention process.


Handouts and Documents

 

Cover of Guide

Coaching Families during Service Coordination: A Practice Guide
VA's Integrated Training Collaborative
Partnership for People with Disabilities at VCU

This practice guide describes nine coaching practices service coordinators can use to help families participate in the early intervention process, share information, access resources, and solve problems. To learn more, consider completing the online course, Yes, Service Coordinators Can Use Coaching!, which is available on the VA Early Intervention eLearning Center site (scroll down to find the course under Ongoing Professional Development Courses).


How Your Service Coordinator Can Help You
I&TC of Arlington

This one-page handout can be used to help families identify who their service coordinator is and what roles he/she plays in early intervention supports and services.


Monthly Medicaid Contact Form for Service Coordinators
Infant & Toddler Connection of Alexandria

This form was created to help service coordinators gather information during regular contacts with families. Information that can be documented with this form includes service coordination goals addressed, child progress, health and medical updates, changes in familly routines, coaching/service delivery updates, and family satisfaction. (Please note that a monthly contact is not a state requirement but is a local requirement in some systems. Check with your local system manager about local requirements.)


Service Coordination Activity Note – Templates
I&TC of the Rappahannock Area

These templates can be adapted for any local system and have been approved by the VA Part C office as meeting requirements for service coordination contact note documentation.


Articles

 

Bruder, M. B. (2010). Coordinating services with families. (external website) In. R. A. McWilliam (Ed.), Working with families of young children with special needs, (93+). New York, NY: Guilford Press. 

Click this link for a lengthy excerpt from the chapter above which includes information about service coordination in early intervention.


Bruder, M. B., & Dunst, C. J. (2008). Factors related to the scope of early intervention service coordinator practices. Infants & Young Children, 21(3), (external website, pdf) 176-185. 

The study investigated the influence of the model of service coordination, the length and frequency of service coordination contacts, and the helpgiving practices used by service coordinators on service coordination practices, such as IFSP oversight, coordination with other services, provision of information to families, etc.


Dunst, C. J., & Bruder, M. B. (2006). Early intervention service coordination models and service coordination practices.  (external website, pdf) Journal of Early Intervention, 28(3), 155-165.

This article presents information about three different models of service coordination (dedicated and independent, dedicated but not independent, and blended) and nine different service coordination practices. Strengths and limitations of the different models are discussed.


eLearning, Presentations, and Webinars

 

eLearning

The Many Facets of Service Coordination (external website)
VA’s Integrated Training Collaborative | Partnership for People with Disabilities at VCU

This module is designed to orient new service coordinators to important facets of their work, including ensuring team collaboration, coordinating and monitoring EI service delivery, and accessing community resources. All new service coordinators must complete this module as part of the EI certification process.


Yes, Service Coordinators Can Use Coaching!
VA’s Integrated Training Collaborative
Partnership for People with Disabilities at VCU

This course is designed to educate service coordinators and supervisors on how to use coaching practices to help families participate in the early intervention process, share information, access resources, and solve problems. Learners will explore nine coaching practices, which are included in the Coaching during Service Coordination Fidelity Checklist. The implementation of these practices will be illustrated with family scenarios and learners will practice using the checklist while viewing video clips of service coordinators engaging parents. For additional information, read Coaching Families during Service Coordination: A Practice Guide, which is included in the course. To access the course, visit the the VA Early Intervention eLearning Center site and scroll down to find the title under Ongoing Professional Development Courses.


Webinars

How Do You Do It? Juggling and Overcoming Service Coordination Challenges (external website)
National Service Coordination Training Workgroup

This interactive webinar focused on the joys and challenges of service coordination. Challenges related to juggling the workload and coordinating and collaborating with team members were discussed. Facilitators used scenarios to frame the conversation and invited participants to share strategies to overcome these challenges.


The Role of the Service Coordinator in Building Relationships in Early Intervention
National Service Coordination Training Workgroup

This webinar focuses on the important role service coordinators play in building relationships with families. We will review how strong service coordination practices are reflected in the Mission and Key Principles for Providing Early Intervention Services in Natural Environments and the Division for Early Childhood’s Recommended Practices. With input from the audience, we’ll also discuss strategies service coordinators use to establish rapport, build trust, manage professional boundaries, and gather information from families. To continue the discussion, check out the Follow-Up Reflection Activity and Additional Resources.


Service Coordination Matters – A Web Conversation to Recognize What You Bring to the EI Team (external website)
DEC Service Coordination Community of Practice

This archived webinar introduces the new Division for Early Childhood (DEC) Service Coordination Community of Practice (SC CoP) and discusses how service coordination is reflected in the DEC Recommended Practices.


Tools

 

Be sure to check out the many tools available on the Tools of the Trade page, especially those under the Tools for Service Delivery tab. You’ll find many tools for service coordinators, including timeline calculators, checklists for the EI process and managing documentation, flowcharts, tracking charts, etc.

Coaching Families during Service Coordination Fidelity Checklist
VA's Integrated Training Collaborative
Partnership for People with Disabilities at VCU

This checklist can be used to determine if service coordinators are using nine coaching practices with fidelity while helping families participate in the early intervention process, share information, access resources, and solve problems. To learn more about these practices, consider reading Coaching Families during Service Coordination: A Practice Guide and completing the online course, Yes, Service Coordinators Can Use Coaching!, which is available on the VA Early Intervention eLearning Center site (scroll down to find the course under Ongoing Professional Development Courses).



Videos

 

Discussing Jake’s Progress (Coaching Example) (YouTube, video)
Integrated Training Collaborative | Partnership for People with Disabilities/VCU

This video features Nosheen, a service coordinator with the Infant & Toddler Connection of Fairfax-Falls Church in Virginia, using coaching practices with Mia, Jake's mother, as they discuss concerns about progress. To see the same scenario in which the service coordinator is not using coaching practices, watch Discussing Jake's Progress (Non-Coaching Example).


Discussing Leisel’s Communication Device (Coaching Example) (YouTube, video)
Integrated Training Collaborative | Partnership for People with Disabilities/VCU

This video features Christina, a service coordinator with the Infant & Toddler Connection of Fairfax-Falls Church in Virginia, using coaching practices while meeting with Benea, Leisel's mother. To see the same scenario when coaching practices were not used, watch Discussing Leisel's Communication Device (Non-Coaching Example).


How Do You Use Coaching as a Service Coordinator? – Melissa’s Perspective (YouTube, video)
How Do You Use Coaching as a Service Coordinator? – Morlinda’s Perspective (YouTube, video)
Integrated Training Collaborative | Partnership for People with Disabilities/VCU

These videos feature two service coordinators with the Infant & Toddler Connection of Fairfax-Falls Church describing how they use coaching during service coordination.


What is the Goal of Service Coordination? – Melissa’s Perspective (YouTube, video)
What is the Goal of Service Coordination? – Morlinda’s Perspective (YouTube, video)
Integrated Training Collaborative | Partnership for People with Disabilities/VCU

These videos feature two service coordinators with the Infant & Toddler Connection of Fairfax-Falls Church describing the goal of service coordination in early intervention.


The Importance of Service Coordination - Charlie House (YouTube)

Hear how one father describes the support his family received from their service coordinator and the importance of this support to his family.


How Service Coordinators Support Service Providers (YouTube)

Laura, a developmental services provider from the I&TC of Norfolk, describes the important role service coordinators play in supporting service providers on the IFSP team.


Making Access Happen – Authentic Assessment Support Videos (external website)
MSDE, Division of Special Education/Early Intervention Services
Johns Hopkins University/Center for Technology in Education

Visit this site to view videos about elements of the EcoMap, the Routines-Based Interview, and the development of functional outcomes.


Setting the Stage for FGRBI – The role of the service coordinator (external website)
Family Guided Routines Based Intervention
Florida State University and Iowa’s Early ACCESS System

Service coordinators play a vital role in supporting families in Early ACCESS. Watch as some of Iowa's service coordinators describe how they set the stage for families beginning intervention by describing FGRBI and by supporting families to identify key routines and priorities.


Websites and Programs

 

Research and Training Center on Service Coordination (external website)

The Research and Training Center on Service Coordination was a five-year project funded by the Office of Special Education Programs, US Department of Education. The goal of the center was to examine the status of service coordination for children with disabilities and their families receiving early intervention services under Part C of IDEA. Newsletters and other free publications can be accessed on this site related to the research findings of this project.


Service Coordination under IDEA (external website)
Early Childhood Technical Assistance (ECTA) Center

This resource page includes information related to the provision of service coordination in early intervention. Visit this page for a variety of resources.


Virginia Commonwealth University | Partnership for People with Disabilities | Contact Us |